Custom & Lab-Grown Jewellery Policy
At Kaavya Jewellery, every custom and lab-grown diamond jewellery piece is individually crafted to your specifications. As these products are made exclusively for you, please read the following policy carefully before placing your order.
By placing an order for custom or lab-grown jewellery, you acknowledge and agree to the terms outlined below.
1. Made-to-Order Jewellery
All custom and lab-grown diamond jewellery is handcrafted specifically for each customer based on the selected design, size, metal, diamond specifications, engraving, and other customization preferences.
Production begins only after your order has been confirmed and full payment has been received.
As every piece is individually manufactured, production timelines may vary depending on the design and level of customization.
2. Payment Policy
All custom and lab-grown jewellery orders are **100% prepaid**.
We do not offer Cash on Delivery (COD) for any made-to-order, personalized, or custom jewellery.
Orders will only enter production after successful payment confirmation.
3. Order Changes & Cancellation
Because production begins shortly after your order is confirmed, requests to modify or cancel a custom order may not be possible.
Once manufacturing has commenced, the order cannot be cancelled, modified, or refunded.
If you need to make any changes, please contact our customer support team *within 24 hours* of placing your order. While we will make every effort to accommodate your request, changes cannot be guaranteed once production has started.
4. No Return, Exchange or Refund
As each custom piece is made exclusively for you, all custom and lab-grown jewellery sales are **final**.
We do not accept returns, exchanges, or refunds for:
* Change of mind
* Incorrect size selected by the customer
* Personal preference after delivery
* Design or customization choices approved by the customer
* Engraved or personalized jewellery
We encourage customers to carefully review all product specifications, ring sizes, engraving details, and customization options before completing their purchase.
If you require assistance, our jewellery specialists are happy to help via WhatsApp: +91 98108 35944 or Email: jewellerykaavya@gmail.com before you place your order.
5. Manufacturing Warranty
We take great pride in the quality of our craftsmanship.
In the unlikely event that your jewellery arrives with a manufacturing defect or does not match the confirmed order specifications, please notify us within **48 hours of delivery**.
To initiate a claim, customers must provide:
* Order number
* Clear photographs of the item
* A continuous, unedited unboxing video recorded from the moment the sealed package is opened
Claims submitted without the required unboxing video may not be eligible for review.
6. Resolution of Approved Claims
If our quality inspection confirms a manufacturing defect or an error on our part, Kaavya Jewellery will, at its sole discretion:
* Repair the jewellery at no additional cost; or
* Replace the item with the correct product if repair is not feasible.
Repairs or replacements are provided only for verified manufacturing defects or production errors and do not cover damage caused by normal wear and tear, accidental damage, misuse, improper care, unauthorized repairs, or customer-selected specifications.
7. Customer Responsibility
Customers are solely responsible for ensuring that all order details are accurate before completing their purchase, including but not limited to:
* Ring size
* Metal selection
* Diamond specifications
* Engraving details
* Shipping information
* Any customization requests
Orders will be manufactured exactly as confirmed during checkout.
8. Natural Characteristics
Lab-grown diamonds possess the same physical, chemical, and optical properties as mined diamonds. Minor variations in appearance, craftsmanship, metal finish, gemstone characteristics, or handmade detailing are natural and do not constitute manufacturing defects.
Product images are provided for reference only. Slight variations may occur due to lighting, photography, screen settings, or the handcrafted nature of the jewellery.
9. Acceptance of Terms
By placing an order for custom or lab-grown jewellery with Kaavya Jewellery, you confirm that you have reviewed all product specifications and agree to this Custom & Lab-Grown Jewellery Policy, including the made-to-order nature of the product, the prepaid payment requirement, and the no return, no exchange, and no refund policy.