Refund policy

Return, Exchange & Refund Policy

At Kaavya Jewellery, every piece of jewellery is carefully inspected before it is packaged and shipped. We are committed to delivering products of the highest quality while ensuring a transparent and fair return process for our customers.

By placing an order with us, you agree to the following Return, Exchange & Refund Policy.

1. Quality Assurance & Unboxing Requirement

Each order undergoes a thorough quality inspection before dispatch.

To be eligible for a claim regarding a damaged, defective, incorrect, or missing item, customers *must provide a continuous, unedited unboxing video* that:

• Begins before the sealed package is opened.
• Clearly shows the shipping label and sealed packaging.
• Continues without any cuts or edits until all contents have been removed and inspected.

Claims submitted without a valid unboxing video may not be eligible for approval.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within *24 hours of delivery* by providing:

• Your order number
• Clear photographs of the item(s)
• The mandatory unboxing video

Once your claim is reviewed and approved, we will offer one of the following at no additional cost:

• A replacement of the same item (subject to availability), or
• A full refund to your original payment method.

Claims submitted after the specified timeframe may not be accepted.

3. Change of Mind Returns

If you wish to return an item because you have changed your mind, you may request a return within *5 days of delivery*, provided that:

• The jewellery is unused, unworn, and in its original condition.
• All original packaging, tags, certificates, and accessories are included.
• The item shows no signs of wear, damage, resizing, or alteration.

Approved change-of-mind returns are eligible for:

• Store Credit, or
• Exchange for another product.

*Cash refunds or refunds to the original payment method are not available for change-of-mind returns.*

Store Credit will be issued after the returned item has been received and successfully passed our quality inspection.

4. Non-Returnable & Final Sale Items

The following items cannot be returned, exchanged, or refunded:

• Custom-made or personalised jewellery
• Customised Engraved items
• Gift cards
• Clearance, promotional, or final sale items (unless received damaged or incorrect)

5. Return Shipping

For change-of-mind exchanges or Store Credit requests, customers are responsible for the cost of return shipping.

We recommend using a trackable and insured shipping service, as Kaavya Jewellery, cannot be held responsible for packages that are lost, delayed, or damaged during return transit.

If the return is due to our error (damaged, defective, or incorrect item), we will cover the applicable return shipping costs.

6. Inspection & Approval

All returned items are subject to inspection upon receipt.

Returns may be declined if the item:

• Has been worn or used.
• Is damaged after delivery.
• Is missing original packaging, certificates, tags, or accessories.
• Does not meet the eligibility criteria outlined in this policy.

If a return is rejected, the item will be shipped back to the customer.

7. Processing Time

Once your approved return has been received and inspected:

• Store Credit or exchanges will generally be processed within *5–7 business days.
• Approved refunds (where applicable) will be processed within *7–10 business days.
• Processing times may vary depending on your payment provider.

8. Contact Us

For any return, exchange, or refund request, please contact our Customer Support team with your order details before sending any item back.

*Email:* jewellerykaavya@gmail.com

*WhatsApp:* +91 98108 35944

Please do not return any item without receiving return authorization from our support team.

 Important Notice

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Return, Exchange & Refund Policy.