Gold Plating Care, Warranty & Replating Policy
At Kaavya Jewellery, our gold-plated jewellery is crafted using premium 925 Sterling Silver and finished with high-quality **18kt Gold or Rose Gold plating** to provide the beauty of fine jewellery at an accessible price.
Gold plating is a surface finish and, like all plated jewellery, requires proper care to maintain its appearance. Please read the following policy carefully before purchasing.
1. Gold Plating Information
Our gold-plated jewellery features a layer of 18kt Gold or Rose Gold plating applied over 925 Sterling Silver.
As gold plating is a surface coating, it will naturally wear over time depending on factors such as:
* Frequency of wear
* Exposure to water, sweat, humidity, and moisture
* Contact with perfumes, lotions, cosmetics, and household chemicals
* Skin chemistry and pH levels
* Storage and general care
The lifespan of gold plating varies from person to person and cannot be guaranteed, as individual usage and environmental conditions differ.
2. Jewellery Care
To maximize the life of your gold-plated jewellery, we recommend the following care practices:
* Put your jewellery on after applying perfume, lotion, sunscreen, or cosmetics.
* Remove jewellery before showering, swimming, exercising, or sleeping.
* Avoid contact with water, sweat, chlorine, cleaning products, and other chemicals.
* Store your jewellery separately in the pouch or jewellery box provided to minimize scratches and friction.
* Clean gently with a soft, dry, lint-free cloth after each use.
Following these care instructions will help preserve the finish and extend the life of your jewellery.
3. Gold Plating Warranty
We offer a **3-month Gold Plating Warranty** covering manufacturing defects in the plating process only.
This warranty applies solely to defects such as:
* Uneven plating caused during manufacturing.
* Peeling or flaking resulting from a manufacturing defect.
* Improper plating application identified upon inspection.
To submit a warranty claim, please contact us within the warranty period and provide:
* Your order number
* Clear photographs of the jewellery
* A description of the issue
All warranty claims are subject to inspection by our quality team before approval.
4. What Is Not Covered
The following are considered normal wear and are **not** manufacturing defects:
* Natural fading or lightening of the gold plating over time.
* Wear caused by regular daily use.
* Exposure to perfumes, lotions, cosmetics, water, sweat, humidity, or chemicals.
* Scratches, dents, accidental damage, misuse, or improper storage.
* Damage resulting from unauthorized repairs or alterations.
As gold plating is a consumable surface finish, gradual fading through normal use is expected and is not eligible for a refund, replacement, or free warranty service.
5. Professional Replating Service
To help you enjoy your jewellery for years to come, Kaavya Jewellery offers a professional replating service for eligible jewellery purchased from us.
If your jewellery has naturally faded with use, simply contact our customer support team via **WhatsApp : +91 98108 35944** or **Email: jewellerykaavya@gmail.com** with your order details and photographs.
After reviewing your request, we will provide:
* A quotation for the replating service
* Estimated turnaround time
* Shipping instructions
Replating charges and shipping costs may apply.
6. Product Images
Product photographs are intended for illustrative purposes only.
Actual colour, finish, and appearance may vary slightly due to photography, lighting conditions, display settings, and the handcrafted nature of the jewellery.
7. Acceptance of Terms
By purchasing gold-plated jewellery from Kaavya Jewellery, you acknowledge that:
* Gold plating is a surface finish that naturally wears over time.
* Natural fading is not considered a manufacturing defect.
* Proper care is essential to maximize the lifespan of the plating.
* Warranty coverage applies only to verified manufacturing defects.
* Replating is available as a paid service once normal wear occurs.
We are committed to helping you enjoy your jewellery for years to come through quality craftsmanship, transparent policies, and dedicated after-sales support.