• Privacy policy

Privacy policy

Privacy Policy

Last updated: May 20, 2026

Kaavya Jewellery operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Kaavya Jewellery is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, payment card information, transaction details, payment confirmation, and other payment-related information.

  • Account information including your username, password, preferences, and account settings.

  • Transaction information including the items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, along with your purchase history.

  • Communications with us including information you provide when contacting customer support or communicating with us.

  • Device information including your device type, browser type, IP address, network connection, and other unique identifiers.

  • Usage information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, subscribe to updates, or otherwise interact with the Services.

  • Automatically through cookies, tracking technologies, and your interactions with the Services.

  • From our service providers who process information on our behalf.

  • From business partners, advertising partners, or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to:

  • Process payments and fulfill orders

  • Manage your account

  • Arrange shipping and delivery

  • Facilitate returns and exchanges

  • Save your preferences and shopping activity

  • Recommend products and personalize your shopping experience

  • Improve our website, products, and services

Marketing and Advertising

We may use your information to send marketing communications by email, SMS, WhatsApp, or other channels, including promotions, updates, offers, and product recommendations.

You may opt out of promotional communications at any time by using the unsubscribe link in our emails or contacting us directly.

Security and Fraud Prevention

We use your personal information to:

  • Verify accounts and transactions

  • Detect and prevent fraud or unauthorized activity

  • Maintain platform security

  • Protect our customers, business, and Services

You are responsible for maintaining the confidentiality of your account credentials.

Communicating with You

We may contact you regarding:

  • Order confirmations and updates

  • Delivery coordination

  • Customer support

  • Promotional offers and announcements

We may also contact you via WhatsApp for order updates, customer support, and promotional communication, subject to applicable laws and your communication preferences.

Legal Reasons

We may process personal information to comply with applicable laws, legal requests, court orders, or government regulations, and to enforce our policies and legal rights.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and trusted service providers such as payment gateways, shipping partners, analytics providers, cloud hosting providers, and customer support tools.

  • With business and marketing partners to provide advertising and promotional services.

  • When required by law or legal process.

  • In connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.

  • With your consent or at your direction.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information in order to provide and improve the Services.

Information you submit to the Services may be transferred to and processed by Shopify and its partners in countries outside your country of residence.

To learn more about how Shopify processes your personal information, please visit the:

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies and terms of any third-party sites you visit.

Product Information & Jewellery Care

We strive to display product colors, finishes, sizes, and details as accurately as possible. However, slight variations may occur due to photography, lighting, screen settings, handcrafted finishing, or material characteristics.

Proper jewellery care instructions should be followed to maintain the quality and longevity of silver jewellery products.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18.

If you believe a child has provided us with personal information, please contact us so that we can delete the information.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements and policies

Your Rights and Choices

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

  • Right to access your personal information

  • Right to correct inaccurate information

  • Right to request deletion of your information

  • Right to data portability

  • Right to opt out of marketing communications

To exercise your rights, please contact us using the details below.

We may verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we rely on legally recognized safeguards for international data transfers.

Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising under this Privacy Policy shall be subject to the jurisdiction of the courts located in New Delhi, India.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements.

Any updates will be posted on this page along with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, you may contact us at:

Kaavya Jewellery
A1/107, Safdarjung Enclave
New Delhi – 110029
India

Email: jewellerykaavya@gmail.com
Website: Kaavya Jewellery